![]() I'm confident that our QB Time team will be able to help find a suitable resolution. I understand it's been difficult to communicate with support so far, but our live support team has the tools and secure connection necessary to make account and billing changes that we can not do through the Community. Since that isn't an option for you at this time, the best thing will be to get in touch with one of our QuickBooks Time support agents to discuss that credit and any updated workarounds. At this time, the best solution is still to transition to the Web Connector. I've been keeping a close eye on INV-254 and see that they are still working toward a permanent resolution. Good afternoon Thank you so much for reaching back out. How much longer before this is fixed? I don't want to be tied to my desktop for the entire summer AND I must be able to reliably make payroll. Non-QBD flavor 'wc' is already installed." It will be time to run payroll again soon. Upon attempting to sync QBTime and QB I now get the message "Cannot complete integration. Since I have all three products: QB, QBTime and QBPayroll, I expect them to work together without paying ADDITIONAL money for support for a break that QB acknowledges is their fault. I asked to speack to a supervisor, and one was scheduled to call the next day, but I never heard from them. They also would not offer a credit for not being able to use the product because I didn't have a support plan. They refused to get online with me through logmein, saying they would lose their job for helping me because I hadn't purchased additional support. Since I risked 'totally broken' for 'broken sometimes' I did not make the change. When I consulted with support, they actually told me to get rid of the web connector the previous support person helped me install. Then web connector does not transfer over. Workaround 3 - web connector works.but ONLY if you do not try to back up and restore QB on another device. Workaround 2 - updates have made no difference I have followed them exactly and end up seeing my login name and no way to get into QB Time. Workaround 1 - the instructions do not make sense. Hi there, having same problem, and offer these comments - would appreciate a response from the QB team. I want to ensure that all of your concerns are addressed so that you're able to get back to running your business. Let me know how the phone call or chat goes if you do get in touch with our support team again. I know that you didn't get the help you needed before, but I'm confident mentioning the INV specifically will steer support in the right direction and get you set up successfully. (You'll need support to work with you on these steps) Update QuickBooks Desktop to the latest version and try syncing again.Ĭonnect via Web Connector.
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